Privacy Policy

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect the following information:

• Personal Information: Your name, phone number, email address, billing details, and delivery address.

• Order Information: Products purchased, selected sizes or colors, order details, payment method, and delivery information.

• Communication Information: Information you provide when contacting us about an order, product, or general enquiry.

• Technical Information: Certain technical details, such as your browser type, device information, IP address, and website usage data, may be collected through website functionality, cookies, or analytics tools.

Please do not send us passwords, PINs, or banking credentials.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders.

• Arrange delivery and communicate with delivery services.

• Contact you about order confirmation, payment, delivery, or customer support.

• Respond to your questions and resolve order-related issues.

• Maintain and improve our website, products, and shopping experience.

• Detect suspicious activity and help protect our store.

• Measure website performance and advertising effectiveness where applicable.

We do not use your contact details for promotional messages unless we have an appropriate basis to do so.

3. Payments

The Abaya Studio currently offers Cash on Delivery (COD) in Karachi and available online payment methods, including bank transfer, JazzCash, or Easypaisa, as shown at checkout.

COD availability may depend on the delivery location. For orders outside Karachi, online payment is required where COD is unavailable.

For manual online payments, customers may need to provide payment confirmation or transaction details. Please never share your payment PIN, password, or one-time verification code.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support shopping-cart functionality, remember website preferences, improve website performance, and understand how visitors use our website.

We may use analytics or advertising tools, such as Google Analytics or Meta Pixel, if these tools are enabled on our website. These services may collect technical or browsing-related information according to their own policies and the settings configured on our website.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect shopping-cart or checkout functionality.

5. Sharing Your Information

We may share relevant information with service providers when necessary to operate our store, including:

• Delivery and courier services.

• Payment providers or services used to verify manual payments.

• Website hosting, security, analytics, and advertising service providers, where applicable.

• Authorities when disclosure is required by law.

We only intend to share information needed for the relevant service or purpose. We do not sell customers’ personal information as a product.

6. Data Storage and Security

We take reasonable steps to protect the information submitted through our website. However, no website or electronic transmission can be guaranteed to be completely secure.

We retain order and customer information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal or accounting requirements.

7. Your Privacy Choices

You may contact us to ask about the personal information we hold about you, request a correction, or request deletion where appropriate.

Some information may need to be retained to fulfil an order, maintain required records, resolve disputes, or comply with applicable obligations.

You can also manage browser cookies through your browser settings.

8. Third-Party Services and Links

Our website may link to third-party services or use third-party tools for payments, delivery, analytics, or advertising. These services may process information under their own privacy policies.

We encourage you to review the privacy policies of relevant third-party services when using them.

9. Children’s Privacy

Our website is intended for general shopping customers and is not specifically directed at children. Please contact us if you believe a child has provided personal information to us inappropriately.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or practices change. Any revised version will be published on this page with an updated date.